We can provide a range of oversight solutions for clients seeking assurance on processes, systems and controls on portfolios of both regulated and unregulated mortgages.

Master Servicing

Pepper has significant experience in this area. We are the appointed Master Servicer on a range of residential home loans, buy to let mortgages and consumer loans in the UK.

As Master Servicer, we’re responsible for oversight and management of all aspects of portfolio administration where some administration and/or collections activities are carried out by another servicer.

We can provide the client with additional assurance and confidence that the designated service standards are being met or, if not, deliver practical support to remedy any underperformance.

Master Servicing provides:

  • Third party (including Primary Servicers) contract and service level agreement set-up and monitoring;
  • Third party business process and performance auditing;
  • Extensive reporting on performance and loan collateral;
  • Compliance monitoring;
  • Technology implementation, process change and operations development;

Our Master Servicing team also independently conducts QA activities over internal operations.

Standby Servicing

If your existing servicing agreement is terminated at short notice we can help.

We work with our clients to fully understand their needs and the risks they are trying to manage and mitigate and then develop an individual solution to deliver the best outcome.

Can we help?

If you think we can help you, get in touch including some details about your situation and one of the team will get back to you.

Email us


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