Pepper UK has been named Best Loan Servicer at the Mortgage Finance Awards 2021 for its response to the coronavirus pandemic.
Established in 1999, the Mortgage Finance Awards celebrate innovation and achievement within the UK mortgage industry.
Pepper UK was recognised for the way it has successfully navigated the tremendous challenges brought about by the coronavirus pandemic – rapidly adapting existing processes/procedures and developing new ones to address immediate needs driven by the national response to the pandemic, before proactively returning to business as usual where possible, albeit flexing for the new normal.
In particular, the award highlighted how Pepper UK had "not only executed an impressive working from home solution two weeks following the first COVID lockdown, but provided a seamless service through the pandemic and even managed to complete a successful securitisation.”
Gerry McHugh, CEO, Pepper UK, says: "This award recognises the focus, dedication and hard work contributed by every member of the Pepper Family to ensure we deliver a high quality of service to our clients, customers and our people every day.”