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As a child, what was your dream job?
I’ve changed my mind a few times in the past. I was interested in becoming a doctor, a vet, a zookeeper and a police officer and have always wanted a role where I could help people or animals in one way or another. That’s one of the reasons why I enjoy working as a Broker Support Specialist. I genuinely enjoy helping brokers with their queries and try to make their whole experience easier.
Do you have any secret talents?
I am a very good backgammon player and could have gone professional but that would have spoiled my enjoyment of the game. I do it to relax and not to compete and get stressed!
What is the best advice you have received?
No problem is too big to solve. It just a collection of small problems that are solvable.
"Frequently we receive calls asking to speak to an underwriter as the case is complex. Usually, 9 times out of 10, we are able to discuss the case and provide the broker with the information they need."
Who is your all-time hero, and why?
My Grandfather (whom I am named after). He was a very strong man (both physically and mentally) and a very generous and family-oriented person. He dealt with all that life had to throw at him with a smile and confidence that he could overcome any problem.
What is the biggest misconception about your job?
Either that we read from a script or that we do not possess any underwriting knowledge. Frequently we receive calls asking to speak to an underwriter as the case is complex. Usually, 9 times out of 10, we are able to discuss the case and provide the broker with the information they need.
What do you like to do after work to unwind?
I enjoy keeping fit and attend the gym most evenings. I also enjoy socialising with friends and family, going for a meal (I’m a big foodie), cinema and the theatre. I also enjoy travelling and like to combine this with my interests in ancient history, art and different cuisines.