Financial Difficulties     

These are challenging times, if you are financially impacted by Covid-19 (Coronavirus) and concerned about your ability to make your mortgage repayments, we are here to help.

Our team is available to discuss your circumstances and find a solution to help resolve your financial difficulties.

We will work with you to gain a full understanding of your situation and the effect it might have on your ability to pay your mortgage.  We can assure you; each situation is reviewed on its own merits on a case-by-case basis.  Our Team are very experienced in this area with several solutions depending on your circumstances available to address temporary or permanent financial difficulties. 

Please contact us by calling

Engage Credit customers Engage Commercial customers


Call 03330 142 046

(Open 9am to 6pm, Monday – Friday, exc. Bank Holidays)

Following the government announcement regarding payment holidays, we continue to receive very high volumes of customer contact.  

If you have registered your request for a payment holiday, we will contact you as  quickly as possible but this may take longer than the estimated 7 days.

If you have not registered yet and would like to talk to us about a payment holiday please email with your mortgage account number in the subject and we will call you back as soon as we can.

NOTE: Cancelling your Direct Debit is not a payment holiday and will be counted as a missed payment if it has not been agreed with us. If you would like to talk about a payment holiday, please follow the guidance above. If a payment holiday is agreed, the Direct Debit mandate will remain in place so payments can resume when the agreed payment holiday ends.

Call 03333 701 501

(Open 9am to 5:30pm, Monday – Friday, exc. Bank Holidays)