Mortgage Underwriting Specialist


Underwriting Specialists report directly to the Underwriting Manager and are responsible for the effective and efficient processing, and underwriting within the company’s approved risk appetite, of residential and buy to let (BTL) mortgage applications in accordance with policy and procedures.

Main Responsibilities:

  • Ensure all new applications received have the required documentation for underwriting, liaise with brokers, distributors and customers to progress applications as necessary.
  • Assess, for acceptability, valuation reports, credit reports, income proofs, bank statements and any other relevant supporting documentation against Pepper Homeloans criteria and policies referring where appropriate to higher mandate holders.
  • Meet agreed SLAs for processing new mortgage applications through proactive management of pipeline.
  • Manage allocated case pipeline effectively, whilst working as an effective member of the team.
  • Achieve all agreed quality metrics and standards.
  • Work towards achieving a lending mandate.
  • To work towards and hold a level 1 underwriting mandate.


  • Demonstrable experience in mortgage processing and underwriting for employed and self employed applicants for both residential and BTL applications and securities.
  • Ability to delve as deeply as necessary into cases whilst at the same time displaying empathy with brokers, distributors and customers.
  • Strong communication skills both written and verbal. 
  • Mortgage industry knowledge.
  • Able to work both under their own initiative and as part of a team.
  • Proactivity, flexibility, initiative and a strong work ethic.
  • Proficient in Microsoft Office.
  • CEMAP qualified preferred but not essential.


  • Has a robust understanding of regulation and associated legislative policy and the impacts these have on the business.
  • Has a full appreciation of the company compliance procedures and standards required for the Servicing function.
    • Fully adheres to all procedures and standards for the role.
    • Actively maintains an on-going awareness of compliance to all direct reports.
  • Awareness of the changes and development in regulation and legislation and the impact these have on the business including...

Treating Customers Fairly

Treating Customers Fairly (TCF) is a principle introduced by the Financial Services Authority (FSA) putting the needs of customers at the heart of all financial service providers to ensure that customers can be confident that they are dealing with an organisation that is looking after their interests.

Every member of staff is expected to do things ‘the right way’, ensuring that our customers interests are considered in everything we do. The following TCF principles are fundamental to every role:

  • Giving the customer what they have been led to expect.
  • Not taking advantage of the customer.
  • Exhibit clarity in all customer dealings.
  • Show flexibility, empathy and consideration in dealing with customers.
  • Resolve mistakes or issues in the most effective manner.
  • Being prepared to challenge process if you think it does not reflect our TCF values.


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